accu 999's Privacy Policy

Data Collection

1.1 Registration and Account Information

We collect information you provide directly when creating an account on accu 999. This includes:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for KYC verification)
• Preferred currency and language settings
• Payment method details (bKash, Nagad, Rocket, or bank account number)

1.2 Automatically Collected Information

When you use the accu 999 platform, certain information is collected automatically:

• IP address and device identifier
• Browser type and version
• Page views, session duration, and navigation patterns
• Device operating system and screen resolution
• Login dates, times, and frequency

1.3 Transaction Information

accu 999 keeps records of all financial transactions relating to deposits, withdrawals, bets, and bonus claims. This includes the transaction amount, method, date, and status.

1.4 Communication Information

Records of your conversations with our support team via live chat or email are stored. These records may be reviewed to improve service quality.

Purpose of Data Use

accu 999 uses collected information only for the following purposes:

2.1 Service Operation and Improvement

Information is used to create and manage accounts, process payments, award bonuses, and personalise the gaming experience. Data is also analysed for technical platform improvements and bug fixes.

2.2 Identity Verification and Security

Information is used in the KYC verification process to prevent fraud, money laundering, and unauthorised access. Transaction and login patterns are monitored to detect suspicious activity.

2.3 Legal and Regulatory Compliance

Information is used to comply with applicable laws, respond to lawful requests from government authorities or law enforcement agencies, and maintain accurate records of financial transactions.

2.4 Communication and Support

Your contact information is used to send account-related notices, transaction confirmations, promotional offers (where you have given consent), and replies to support tickets.

2.5 Responsible Gaming

We may analyse gaming behaviour to identify concerning patterns and offer assistance where needed. This information is used to protect users in line with our Responsible Gaming guidelines.

Data Storage and Security

3.1 Retention Period

accu 999 retains your information for as long as your account remains active. After account closure, certain information may be retained for a defined period to meet legal, regulatory, and financial obligations. Once that period has passed, data is securely deleted or anonymised.

3.2 Technical Security Measures

accu 999 uses industry-standard technology to protect user information. This includes:

• SSL encryption — TLS/SSL technology for data transmission
• Database encryption — stored sensitive data is kept encrypted
• Two-factor authentication (OTP) — protection for account login and withdrawals
• Firewalls and regular security audits
• Restricted access — only authorised staff can access data

3.3 Data Transfer

The servers on which accu 999 stores data may be located outside Bangladesh. In such cases, data is transferred and stored in accordance with international data protection standards.

Data Disclosure and Third Parties

4.1 Sharing Data with Third Parties

accu 999 does not sell or rent users' personal information. However, information may be shared with third parties on a limited basis in the following circumstances:

• Payment processing providers (bKash, Nagad, Rocket, relevant banks) — to complete transactions
• Identity verification providers — as part of the KYC process
• Game providers (Pragmatic Play, Evolution, JILI, and others) — to operate gaming services
• Technology and infrastructure service providers — to operate the platform
• Law enforcement agencies — upon receipt of a valid legal order

4.2 Third-Party Obligations

accu 999 has contractual confidentiality obligations with the third parties it shares data with. They may use the information received only for the specified purpose and may not store or disclose it independently.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity. Users will be notified in advance and continuity of this Policy will be ensured.

Cookie Policy

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your device when you visit a website. accu 999 uses cookies to maintain login sessions, remember your preferences, analyse platform performance, and ensure security.

5.2 Types of Cookies

The main types of cookies used on the accu 999 platform are:

• Essential cookies: Required for the platform to function — stores login sessions and security tokens
• Functional cookies: Remembers language, currency, and other preferences
• Analytics cookies: Analyses page views and user behaviour to help improve the platform

5.3 Cookie Controls

Cookies can be deleted or disabled through your browser settings. Please note that disabling essential cookies may limit certain features of the accu 999 platform or prevent you from logging in.

User Rights

As an accu 999 user, you have several important rights regarding your own information:

6.1 Right to Access and Correct Information

You can view the personal information stored in your account at any time. To correct inaccurate or outdated information, contact the support team. After KYC verification, changes to certain information may require additional verification.

6.2 Right to Deletion

A request to delete your information can be submitted together with an account closure request. However, some information must be retained for a defined period due to legal obligations.

6.3 Right to Object to Processing

You may object to your information being used for marketing communications. You can unsubscribe from promotional emails or messages through account settings or by contacting the support team.

6.4 Right to Data Portability

Upon request, your account and transaction information will be provided in a structured, machine-readable format — contact the support team.

Protection of Minors

accu 999 is a platform operated exclusively for adults. The minimum age to participate in casino, sports betting, and all other gaming activities is 21.

We do not knowingly collect any personal information from persons under the age of 21. Age verification is mandatory at registration. If it is established that a minor has created an account, that account and all associated information will be deleted immediately.

If you become aware that a minor is using the accu 999 platform, please notify our support team immediately.

Policy Changes

accu 999 reserves the right to amend or update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of this page will be changed
• For significant changes, a notification will be sent to your registered email or displayed on the platform
• Continued use of the platform after any change will be considered acceptance of the updated policy

Users will be notified at least seven days before any major change to the Policy takes effect. In the event of any conflict between the general service terms and this Policy, the Terms and Conditions will take precedence.

Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any rights regarding your information, contact accu 999 through the following:

All requests relating to this Privacy Policy will be processed within a reasonable time. Additional information may be requested for complex matters.